F.A.Q

Configure your hot tub online by selecting the model, colors, and desired options. Once your request is submitted, you will receive a detailed personalized quote by email within 48 hours, free of charge and with no obligation.

Yes, absolutely. You can take your time to compare models, adjust your configuration, and speak with our advisors before finalizing your purchase.

Yes. You can customize your hot tub to suit your preferences by selecting the shell color, cabinet finish, and various options such as LED lighting, audio system, insulated cover, and other comfort features available depending on the model.

The most popular options among our customers are LED lighting, the Bluetooth audio system, and the Wi-Fi app, which allows you to control your hot tub remotely from your smartphone.

Yes. We regularly offer promotional deals on a selection of hot tubs and accessories. Browse our spa selection to discover our exclusive offers.

The difference lies in functionality. A hot tub is designed exclusively for personal or family relaxation, while a swim spa is a compact unit that combines wellness and physical exercise.

Delivery times generally range from 4 to 8 weeks depending on the selected model, chosen options, and availability. A precise timeframe will be confirmed when your order is validated.

Your hot tub must be installed on a flat, stable, and sufficiently strong surface, such as a concrete slab. A suitable electrical supply for the model and a nearby water source are also required. All technical specifications will be provided to you prior to delivery.

The required space depends on the size of the selected model. We recommend leaving at least one meter of clear space on all sides of the hot tub to allow access for routine maintenance. It is also important to ensure that the access path is wide enough for spa delivery.

All technical information will be provided prior to delivery of your order. To ensure a safe, reliable, and compliant installation, the electrical connection must be carried out by a qualified electrician. This allows you to enjoy your hot tub with complete peace of mind while maintaining your warranty conditions.

Installation is carried out by qualified technicians to ensure a safe and compliant setup and start-up.

Yes, we deliver our hot tubs across the entire territory of France. Any applicable delivery fees are specified when you request your quote.

Each hot tub is delivered with a user manual in French. A digital version can also be provided upon request through our customer service team.

Hot tub water care is simple when done regularly. Check water balance (pH, alkalinity, and sanitizer levels), clean the filters weekly, and change the water every 3 to 4 months depending on usage. These simple steps help maintain clear, pleasant water and extend the lifespan of your spa. Our team is also available to advise you or assist whenever needed.

Hot tub water maintenance is simple when done regularly. Check water balance (pH, alkalinity, and sanitizer levels), clean the filters weekly, and change the water every 3 to 4 months depending on usage. These simple steps help ensure clear, pleasant water and extend the lifespan of your spa. Our team is also available to advise you or assist whenever needed.

If you choose not to use your hot tub during winter, it is important to follow the recommended winterization procedure. If your spa remains in operation, it is best to keep the filtration and heating running to protect the equipment from freezing.

Our hot tubs are built to premium standards and are designed for long-term performance. Manufacturing quality, regular maintenance, and adherence to usage recommendations are the key factors that influence their lifespan.

The ideal temperature generally ranges between 36°C and 38°C for regular use.

Our hot tubs are designed for above-ground, freestanding installation. If you wish to integrate your spa into a deck or terrace, it is essential to ensure permanent access to the technical panels to allow for maintenance and servicing.

Hard water is not an issue for using a hot tub, but it can encourage limescale buildup on the equipment. We recommend using a suitable anti-scale product and regularly monitoring water balance parameters.

Yes. Our hot tubs are equipped with a control panel that allows you to program water temperature and various functions depending on the selected model.

Our hot tubs come with a 5-year manufacturer warranty on the shell and a 2-year warranty on electromechanical components (pumps, heater, and control system).

Yes. Our after-sales service supports you before, during, and after your purchase. If needed, our technicians can assist with maintenance, diagnostics, or repairs of your hot tub.